Welcome to PowerFlow EV. Your Privacy and security are a top priority for us. This Privacy Policy describes how we, “PowerFlow EV,” “us,” or “our” deal with your personal information when you visit our site and use its services available at PowerFlow EV and its related subdomains.
Our Technology Platform
When you access PowerFlow EV and its related subdomain, you find various services at your disposal. These services encompass communication, coordination, scheduling, payment processing, and analytical tools for project cost estimation. At the cornerstone of our platform, you will find a distinct contractor matching and marketplace feature.
When you leverage our Platform, you have the potential to access services such as installation of electric vehicle supply equipment (EV chargers), electrical-related work, and property upgrades. However, these services are provided by third-party service providers whom we refer to as “contractors.”
Connecting Customers & Contractors
PowerFlow EV is purposefully designed to facilitate interactions, enable seamless communications & provide secure financial transactions between individuals who seek services (known as “Customers”) and the Contractors who offer their expertise. However, it is essential to note that PowerFlow EV acts only as a facilitator for Customers and contractors. PowerFlow EV company) It is distinctive and empowers customers and contractors to maintain direct contractual relationships.
It is important to note that when you access our website and use our services and tools, you instantly become a validated user of PowerFlow EV.
Your Agreement with PowerFlow EV
We encourage you to read these Privacy Policies and the Terms & Conditions (located in our footer on our website) available at PowerFlow EV. Additionally, it would help if you got familiarized with other rules, policies & procedures published on our site. However, if you find any term not explained in the Privacy Policy, you will find its explanation in the Terms & Conditions.
Your Privacy and security are our utmost responsibility. If you have any queries regarding the Privacy Policy, please get in touch with us at nathan@powerflowev.com.
Personal Information Collection
PowerFlow EV aims to provide clear and concise information about how we collect and use your personal information.
Source of Personal Information
PowerFlow EV gathers data related to your personal information through different means. Everything is explained below in order to make sure that our users know why the data collection is necessary and how it is used for the services. But, in some instances, we are obliged to withhold your personal data and you might not be able to access our services, especially on legal requirements.
Information Provided By You
If you register as a “User” at PowerFlow EV, you are willingly obliged to provide us with this essential information:
- Your Full Name
- Your Complete Address
- Your Contact Information
- Your Account Login Information
Information Provided by Contractors
As for the Contractors, additional personal information is required beyond the required data for Users. Especially when it is for a written agreement. The information includes:
- Legal Entity/Business Name
- Company Logo
- Geographic Service Area
- Contact Number
- License Number(s)
- Names and license Numbers (s) of responsible parties
- Legal Physical Address
- Employee Particulars (experience, licenses, contact information)
- Company Photographs
- Pricing Specifics
- Services Being Offered
- A Summary of Your Business & Professional Experience.
Information Provided by Customers
Customers who interact with our website, whether directly or through Contractors, need to provide this extensive information:
- Physical Address
- Property Characteristics
- Detailed Specification and condition of Appliances, Electrical Services, and Home Electrical Systems.
- Occupants and their Usage of Electrical Systems
Please remember that we are authorized to collect your personal information during your interaction or communication with us through email or phone. Collecting your data is essential to improve our services’ quality and provide seamless support.
All the details related to your transactions regarding our services will be obtained and maintained by PowerFlow EV.
Automated Data Collection
By utilizing automated technologies and systems, we hope to improve your experience while maintaining the confidentiality of your personal information. During your interaction with PowerFlow EV, its services, or tools, we are authorized to gather your information via automated means. We may collect:
- your IP address
- browser type
- operating system
- number of pages accessed
- duration of your visit from the device.
To gather data, we may use automated means, such as cookies, web beacons, and different high-end technologies.
Information Provided by External Sources
You can register or sign in to your PowerFlow EV account using Auth0. When you choose to sign in using this platform, PowerFlow EV automatically gathers necessary data specifically used for identity verification.
We may acquire address-related information from third-party and public sources, which can encompass a variety of data points. These sources may include Contractors, county recorders, data vendors, government entities, and other pertinent sources. The data collected may include but is not limited to:
- Tax assessments
- Details found on deeds, such as names, addresses, liens, encumbrances, and titles
- Sale prices and characteristics of comparable properties
- Information obtained from utility companies
- Records of permits issued for renovations and additions
- Census data, including area median income
As detailed below, there is similar information about property upgrades, electrical enhancements, property evaluations, carbon emissions analysis, legal compliance, or other business-related purposes.
Use of Personal Information:
You must be informed about where your personal information will be used. PowerFlow EV may use your data for different purposes. Firstly, it enables us to operate and provide you with our Services, which include coordinating and processing services like installing electric vehicle chargers and other electrical or home upgrades. Your Personal Information also facilitates communication with you, responding to inquiries, sending transaction-related emails, and keeping you updated about our Services and offerings.
To deliver relevant and personalized content & promotions, PowerFlow EV engages in an in-depth analysis of your transactions, behavior, preferences & interests. However, third parties may also be included during this analysis, such as Google, Facebook, Twitter & Instagram. Moreover, we hold the authority to send these marketing communications through these third-party services for promotions, updates & advertisements. Also, we can share the outcomes about how our services impact socially and environmentally.
Safeguarding your personal information is paramount in ensuring your account’s security and elevating the overall user experience. We employ data analysis as a strategic tool to augment the quality of our website and services. Furthermore, the information you furnish in a job application is exclusively utilized for this objective. Additionally, your data serves in business relationship management, encompassing the rigorous assessment of vendor suitability. Moreover, to enforce our Platform Terms and Conditions, safeguard our legal rights, adhere to relevant legal mandates and processes, and mitigate legal liability, your information may be requisitioned.
PowerFlow EV use your data to gather information from external sources to offer quality services & to have a better understanding of your demands. In addition, you will be informed if and when it becomes necessary to use your personal information for purposes beyond those first stated. We promise to keep your information safe and secure. We encourage you to get in touch with us if you have any questions or would like any clarification on how we handle your data.
Disclosure of Your Personal Information:
At PowerFlow EV, we maintain transparency and responsible data management. We may share your information with our companies, subsidiaries, and even on platforms like Facebook, Twitter, and Google. This allows us to provide you with our products and services. We place a high regard for your privacy and employ every possible precaution to protect your personal information. In order to optimize service provision, personal information of customers is shared with contractors, other professionals, and other pertinent entities. Your feedback may be shared with these parties to enhance service quality, and if you agree, it may also be extended to media or similar entities.
For Contractors and Professionals, information sharing with potential customers is part of delivering Services or coordinating transactions. Additionally, we collaborate with trusted third-party services to improve, promote, and safeguard the Services, which may include sharing additional information you provide for transaction verification. We also respect your privacy by sharing anonymized data when necessary. In cases of business changes, your Personal Information may be transferred to potential acquirers or successors, ensuring your data remains protected. Your Privacy is our priority, and we’re always here to address your questions and provide clarity regarding your data handling.
Your Control Over Your Information:
Tailoring Marketing: If you want to stop receiving marketing emails, that’s fine. Follow the instructions in our emails. Please allow up to one week for this to take effect. However, certain essential service notifications cannot be opted out of.
Setting Your Location: Mobile devices usually offer location control in their settings. If you need help with this, contact your mobile service provider or the device manufacturer for guidance.
Making Adjustments: You’re in charge of your information. If you need access or want specific details removed following the law, email us at nathan@powerflowev.com or call us at 303-720-7967. We’ll confirm your request within ten days and provide a complete response within 45 days, including some verification. Users can conveniently reset their passwords within account settings. Contractors can keep their profiles up to date.
For California Residents: If you’re a California Resident with an established business relationship with PowerFlow EV, you can opt out of disclosing personal information for direct marketing. Just shoot us an email at nathan@powerflowev.com.
CCPA Information Inquiry: California Residents can request details about their personal information, including its sources, purposes, third-party recipients, and specific elements collected (barring those explicitly outlined in this Privacy Policy). It’s important to note that we share personal information with third parties, as elucidated in this Privacy Policy.
Policy for Young User Privacy
Safeguarding the Privacy of young users is of utmost importance to us at PowerFlow EV. Our services are intended for individuals of age, and we do not purposefully collect or keep personal information from individuals under 18 without proper parental consent. If you believe we have unintentionally acquired data from a minor under 18, contact us immediately at nathan@powerflowev.com. We will take the necessary step to get it removed.
Unsolicited Proposition of Ideas
At PowerFlow EV, we love our users’ creativity and innovation. Feel free to share any ideas you think would be great for our company, but knowing something is essential. We can’t compensate you for them. The internet is a vast open space. Therefore, it is necessary to be aware that any unsolicited idea you share in comments will not have any guarantee of confidentiality. No matter what you share, whether it be your concepts, proposals, or ideas for new services, we have no responsibility over your submissions. We are only obliged to provide our users a safe and secure environment whenever they access the site.
External Sites & Social Media Tools
When using PowerFlow EV, your Privacy extends to your interactions with external websites and social media tools. Throughout your journey on our platform, you might encounter links to external sites or discover social media tools seamlessly integrated into our services. Please be aware that the third-party sites & social media widgets you access work under their privacy policies, which we recommend you get familiar with. PowerFlow EV makes it clear that we have no responsibility over the information or data you share with other third-party sites. Hence, you agree not to claim us for liability.
Security, SSL & Data Retention Measures
PowerFlow EV gives high importance to your Privacy; therefore, we intend to take necessary precautions to stay safe from any loss or misuse of your details. Additionally, our site contains SSL technology, encryption, access, restrictions, and regular security reviews to ensure your data is safe.
Your data will only be used for the necessary objectives, as explained above unless a longer retention term is asked by law. However, when your information is no longer our use, we delete it from our systems permanently.
Changes in Privacy Policy
Be assured that PowerFlow EV gives utmost importance to your Privacy and security, which is why we keep making advancements on our website to secure privacy. But be informed that we can change the Privacy Policy when needed. Therefore, we recommend you stay updated with the Privacy Policies.
It is to inform you that even we update our Privacy Policies at times, but security of your personal information will always be important to us. If you have any questions about this document, don’t hesitate to contact us through nathan@powerflowev.com or 303-720-7967.